All at Cooper Hirst wish you all a Merry Christmas and a Happy New Year
We hope your Christmas goes smoothly but should you have any issues while we are closed over the festive period here are some useful guidance and contact details.
Should an emergency occur we ask that you make arrangements with a contractor direct to resolve the situation and forward your receipts to us for reimbursement. We do however ask that you are conscious that an excessive charge may be made for 24hour call outs over the holiday season and as such contractors should only be contacted in the event of a genuine emergency. If repairs can be delayed please advise us by email or leave a message on the office answerphone and we will respond during office hours. You will not be reimbursed for call-outs deemed not to be an emergency.
If you intend to be away from your property for some time please turn off the water at the stopcock to protect the property from frost damage. If you will be away for longer periods we recommend that you either have the heating and water system drained down or alternatively leave your heating on at a constant temperature of say 10 degrees centigrade to avoid the risk of burst pipes.
Useful websites & contact numbers
National Grid (www.nationalgrid.com/uk/safety-and-emergencies) gas emergencies
0800 6783105
UK Power Networks (www.ukpowernetworks.co.uk) electricity emergencies
0800 3163105
Essex & Suffolk (www.eswater.co.uk) water emergencies
0800 526337
Anglian Water (www.anglianwater.co.uk) sewerage & drain emergencies
0345 7145145